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Frequently Asked Questions

What is Qroster Family?

Missing your pilot or cabin crew family member? Qroster Family bridges the distance by giving you secure, real-time access to their flight schedule. Whether they're crossing oceans or hopping between cities, you'll always know where they are and when they'll be home.

How do I get access to my family member's schedule?

Your pilot or cabin crew family member needs to invite you from the main Qroster app. Once invited, you'll receive a notification or link to download Qroster Family and view their shared schedule.

How do I set up notifications?

Go to Settings → Notifications and customize your alert preferences. You can receive notifications for:

• Upcoming flights and departures
• Flight arrivals and homecoming times
• Schedule changes or updates
• Standby duty assignments

Can I view times in different timezones?

Yes! Go to Settings → Time Display and choose between UTC, Local Airport Time, or Device Time. This is especially helpful when your family member is flying across different timezones.

How does synchronization work?

Qroster Family automatically synchronizes with the roster data shared by your pilot or cabin crew family member. When they update their schedule in the main Qroster app, you'll see those changes reflected in Qroster Family in real-time. This allows you to:

• See up-to-date flight schedules instantly
• Know when schedule changes occur
• Track their location and flight status
• Plan family time around their availability

Synchronization happens automatically when you have an internet connection. You can also view previously loaded schedules offline.

What information can I see?

You can view your family member's:

• Flight schedules (departure/arrival times and locations)
• Standby and on-call duties
• Days off and vacation time
• Current flight status and location

Can I add notes or reminders?

Yes! You can add personal notes and reminders to specific dates or flights to help you plan family activities, special occasions, or important events around their schedule.

How do I remove access or stop sharing?

Your family member can revoke access at any time from the main Qroster app. If you want to stop receiving updates, you can go to Settings → Account and remove the connection.

Is my data secure?

Yes! All roster data is transmitted securely with end-to-end encryption. Only you and the family member who shared their schedule with you can access this information. We use biometric authentication (Face ID/Touch ID) for additional security, and we do not collect or share your personal information with third parties.

How do I delete my account?

Go to Settings → Account → Delete Account. This will permanently remove all your data and disconnect you from any shared schedules.

Technical Issues

If you're experiencing technical problems, please email us with:

• Your device model and OS version (iOS/Android)
• A detailed description of the issue
• Screenshots if applicable
• Steps to reproduce the problem

Feature Requests

We love hearing from our users! Send us your ideas and suggestions at qroster@qroster.com